Shipping and Care
Free worldwide shipping
Shipping is free worldwide, with no minimum order value. Confirm that your destination is available at checkout. Local import restrictions still apply; free shipping is not a promise of customs clearance or a delivery date.
Shipping information should be easy to find before payment. This page explains how ready-to-order, made-to-order, and custom pieces are handled, without asking you to guess about the next step.
Ready-to-order pieces
Ready-to-order pieces can move faster than made-to-order work, but the final delivery details depend on the destination and the checkout information shown for your order. Review the product page, destination, shipping charge, and estimated timing before placing payment.
Made-to-order and custom work
Made-to-order and custom pieces should be confirmed before production begins, especially when size, color, finish, destination, or deadline matters. Send the essential details through the private custom quote form and wait for a written answer before paying.
Refined, discreet packaging
Our packaging combines a refined presentation with discretion, without conspicuous exterior branding. Discretion does not replace an accurate delivery address or local customs information, so check both before checkout.
Care and local checks
Care depends on the material and finish. Read the individual product notes, keep surfaces and hardware in the condition described there, and stop using any piece that becomes damaged or uncomfortable. Customers are responsible for checking local import rules before ordering.
For material and fit questions, browse the handmade collections or contact the atelier before making a decision.
Before you pay
- Confirm the delivery country and address.
- Read the product material, dimensions, finish, and care notes.
- Review the currency, shipping charge, payment method, and final total.
- Ask about any detail that is not clear before submitting payment.